FACTORS AFFECTING E BANKING: THE CASE OF NIGERIA

Abstract

The advent of electronic banking and its adoption in Nigeria is becoming a well-used tool for banking in the country. Usage of e-banking banking has become easy for banking to be carried out even from the comfort of a customer’s home but several factors have hindered the adoption of the mode of banking by everyone. The aim of the study is to examine the factors that hinder the adoption of the e-banking and also proffered solutions to these problems. The factors outlined include fraud/security issues, access to internet services, awareness and accessibility. Questionnaires were used to collect data and SPSS was used to test the data. The hypotheses tested are the relationship between age and use of electronic banking, the relationship between education exposure and electronic banking usage, the relationship between gender and people who visit the bank for their individual transactions and relationship between income and electronic banking usage. Non-parametric hypothesis tests are used for the analysis. The results show that factors like educational exposure, internet reliability, online/ ATM error and others were factors that necessitate the adoption of online/ internet banking in Nigeria.