Abstract:
Enterprise Resource Planning (ERP) systems implementation is widely accepted as
supportive information and technology-based tool globally. ERP system is
considered a quite equipped software system which has many combined sub-systems
to harmonize the entities’ strategies as well as operational efforts in an effective and
result oriented manner. Hence the small and medium companies also find utilizing
ERP effective in enhancing their organizational performances. In this research study
it was focused on to find out the ERP system implementation on small-medium
companies in Amman –Jordan, to find out the hurdles and problems faced by small medium organizations in Amman –Jordan via applying the ERP system, to find out
the relationship and effectiveness between of ERP system implementation on small medium companies in Amman –Jordan with organizations performance, and to find
out the ratio of business organizations in Amman –Jordan those are using ERP
system to evaluate the performance of their work. Within the scope of this study,
operational performance is selected as the indicator for organizational performance.
In this quantitative research, the descriptive research method along with the
deductive reasoning design was adopted. The population of the study was the
managers and the employees working in SMEs in Amman-Jordan. Random sampling
was adopted to reach the target respondents at the data gathering. The collected data
was analyzed in SPSS and Correlation and regression analyses were performed.
According to the findings the ERP system implementation was effective in
organizational performance in SMEs in Amaan-Jordan. Because its implementation
could harmonize the operations, reduce time taking operations and provide the
strengthened coordination between the companies and the customers. However, ERP
effectiveness can be further enhanced if all management and implementation staffs
are provided with the most frequent capacity building opportunities on ERP systems
implementation, while making it as the part of their long term business strategies and
more researches are required to make it easy and accessible to all the entities
worldwide
