THE FACTORS AFFECTING THE ADOPTION OF ONLINE BANKING SERVICES BY CIVIL SERVANTS IN CAMEROON

Abstract

The factors affecting the adoption of online banking services by civil servants in Cameroon was examined in this research. For this research statistical analysis was used. The information for the analysis was obtained from raw data. The raw data were gotten through questionnaire which was distributed mostly among the civil servant in some part of Cameroon. The analyses used in this survey are frequency analysis, factor analysis, correlation analysis and regression analysis. Different concepts were discussed in the section two of this survey ranging from the online involvement with banking structure and strategy, civil servant attitude and internet adoption, reputation of organization, quality and customer satisfaction. The findings revealed that awareness factor a positive and significant effect on online banking. It was concluded that internet banking is difficult to understand and its time consuming among many of the users and internet fraud discourages the use of internet banking in Cameroon. Additionally, the dissemination of information through the internet is not mostly secure and efficient and using internet banking is difficult for the older customers so, they mostly go against online banking in Cameroon.