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Title: MANAGING ONLINE CUSTOMER SATISFACTION AND LOYALTY THROUGH ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT IN DIGITAL B2C MARKETS; A STUDY OF TURKISH FASHION COMPANIES Author: NICOLINE, ASHINYI ATEGHANG Date: 2020
Title: THE IMPACT OF ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT ON CUSTOMER SATISFACTION IN TURKEY Author: Amanzhanova, Karlygash Date: 2018

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