JOB ENGAGEMENT AS A MEDIATOR OF THE RELATIONSHIP BETWEEN JOB SATISFACTION AND EMOTIONAL LABOR

Abstract

The main purpose of the study is to investigate the mediating role of job engagement between emotional labor and job satisfaction measured in the hospitality industry, according to participant outcomes of job satisfaction and emotional labor and revealing the mediating role of job engagement the relationships between these variables have high correlation and reliable in-service industry, especially in the hotel industry. Results are crucial evidence that supports the validity of job engagement as a mediator variable in between the relationship of job satisfaction, and emotional labor. it explores that meditating relationship that job engagement has among the other two variables, the results should that there is a partial relationship that supports the hypothesis researcher has addressed in the research. many definitions have been addressed regarding employee engagement but the earliest have been written by Khan in (1990) his remarkable work have been acknowledged as the most dominant in the research of engagement. However, this was the first study to establish the property and validity of work engagement from both job satisfaction and emotional labor. Using survey data obtained from two hundred forty nine participants were recruited from four different large five-star hotels. In the area surveyed in Amman Jordan specifically in the dead sea, the sample study was limited to the employee who has a direct relation with guests. Microsoft Excel 2016 and IBM Statistical Package for Social Sciences (SPSS 23.0) were used to determine the findings of descriptive statistics. SMART PLS 3.0 has been introduced to help in calculating other findings. according to participant outcomes of job satisfaction and emotional labor and revealing the mediating role of job engagement the relationships between these variables have high correlation and reliable in-service industry especially in the hotel industry more specifically the results showed a strong positive iii significant relationship among the constructs instead of one relationship. Emotional Labor has a significant relationship with job satisfaction. emotional labor has a significant relationship with job satisfaction also job engagement showed that there is a significant relationship with job satisfaction.