THE ROLE OF GENDER, JOB CHARACTERISTICS, JOB SATISFACTION, AND ORGANIZATIONAL COMMITMENT AS A DETERMINANT OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR AMONG THE WORKERS OF WELFARE ORGANIZATION

Abstract

The purpose of this thesis was to investigate the role of gender and job characteristics and job satisfaction also organizational commitment among welfare workers as a determinant of organizational citizenship behavior. This work was carried out in the form of a descriptive-correlative outline, during the summer of 2018, the statistical demographics of the study includes all workers of the West Azerbaijan Region Welfare Organization (IRAN). Random sampling based on the Cochran table chosen as statistical samples. The findings showed a significant association between the actions of the female gender and the behavior of organizational citizenship (P<0.01). Also, Pearson's correlation coefficient and regression were used for data analysis. There is also a significant relationship between job characteristics and organizational citizenship behavior. The variables of job satisfaction, organizational commitment, autonomy, and payment system significantly explain the variance of employees' organizational citizenship behavior variables. Also, the findings showed that the relationship between the total score of job satisfaction and dimensions of physical condition leadership style, organizational atmosphere, job variety, with organizational citizenship behavior, the welfare workers of West Azerbaijan province have a positive and meaningful relationship and correlations also show that high score in these variables is associated with a high score in organizational citizenship behavior.