THE IMPACT OF TECHNOSTRESS AND COVID-19 STRESS ON EMPLOYEE BURNOUT AMONG EMPLOYEES IN TURKEY UNDER THE MEDIATING ROLE OF RESILIENCE

Abstract

The 21st century is an era of digitalization and globalization, where individuals and specially employees are faced with many challenges daily which might have negative impacts on their relationship with their jobs. Technostress, which is a stress caused by Technology, is considered one of these challenges that comes with many facets. COVID-19 Stress refers to a stress due to thethe novel coronavirus that occurred in a highly digitalized world. The compliance to COVID 19 Prevention methods has increased the significance of digitalization more than ever before, thus employees might be more prone to have technostress and/or COVID-19 stress at such times. Understanding how effective coping approaches such as resilience can influence the impact of technostress and COVID-19 stress on Employee Burnout becomes highly important and might lead to positive outcomes. Thus, this thesis aimed to understand the role of resilience in mediating the impact of Technostress and COVID-19 Stress on Employee Burnout. The study was conducted on 355English-speaking white-collar workers in Istanbul. The results indicated that resilience didn’t mediate the impact of technostress on Employee Burnout, however it mediated the impact of COVID-19 Stress on Employee Burnout