Abstract:
The 21st century is an era of digitalization and globalization, where
individuals and specially employees are faced with many challenges daily which
might have negative impacts on their relationship with their jobs. Technostress,
which is a stress caused by Technology, is considered one of these challenges that
comes with many facets. COVID-19 Stress refers to a stress due to thethe novel
coronavirus that occurred in a highly digitalized world. The compliance to COVID 19 Prevention methods has increased the significance of digitalization more than
ever before, thus employees might be more prone to have technostress and/or
COVID-19 stress at such times. Understanding how effective coping approaches
such as resilience can influence the impact of technostress and COVID-19 stress on
Employee Burnout becomes highly important and might lead to positive outcomes.
Thus, this thesis aimed to understand the role of resilience in mediating the impact of
Technostress and COVID-19 Stress on Employee Burnout. The study was conducted
on 355English-speaking white-collar workers in Istanbul. The results indicated that
resilience didn’t mediate the impact of technostress on Employee Burnout, however
it mediated the impact of COVID-19 Stress on Employee Burnout
