Özet:
The main purpose of the study is to investigate the mediating role of job
engagement between emotional labor and job satisfaction measured in the hospitality
industry, according to participant outcomes of job satisfaction and emotional labor
and revealing the mediating role of job engagement the relationships between these
variables have high correlation and reliable in-service industry, especially in the
hotel industry. Results are crucial evidence that supports the validity of job
engagement as a mediator variable in between the relationship of job satisfaction,
and emotional labor. it explores that meditating relationship that job engagement has
among the other two variables, the results should that there is a partial relationship
that supports the hypothesis researcher has addressed in the research. many
definitions have been addressed regarding employee engagement but the earliest
have been written by Khan in (1990) his remarkable work have been acknowledged
as the most dominant in the research of engagement. However, this was the first
study to establish the property and validity of work engagement from both job
satisfaction and emotional labor. Using survey data obtained from two hundred forty nine participants were recruited from four different large five-star hotels. In the area
surveyed in Amman Jordan specifically in the dead sea, the sample study was limited
to the employee who has a direct relation with guests. Microsoft Excel 2016 and
IBM Statistical Package for Social Sciences (SPSS 23.0) were used to determine the
findings of descriptive statistics. SMART PLS 3.0 has been introduced to help in
calculating other findings. according to participant outcomes of job satisfaction and
emotional labor and revealing the mediating role of job engagement the relationships
between these variables have high correlation and reliable in-service industry
especially in the hotel industry more specifically the results showed a strong positive
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significant relationship among the constructs instead of one relationship. Emotional
Labor has a significant relationship with job satisfaction. emotional labor has a
significant relationship with job satisfaction also job engagement showed that there
is a significant relationship with job satisfaction.
