Abstract:
Total quality management is one of the most important elements of achieving
perfection in work in all areas, which makes the product and service provided
compatible with the needs of the consumer and his satisfaction with them, which
increases consumer loyalty to the organization and thus profitability of the
organization. The purpose of this study is to understand the extent of the impact of
Total Quality Management on the organizational performance of the health sector. The
current research adopts a theoretical framework based on a literature review of the
existing theories that include research variables: Total Quality Management and
Organizational Performance. In addition to relying on the quantitative framework, this
was also done through an online questionnaire design. 350 employees of Al-Hayat
National Hospital, Saudi Arabia, shared their views on current research variables. The
data collected in the questionnaire were analyzed using the Statistical Package (SPSS)
for Social Sciences.
The results of the statistical analysis and hypothesis testing showed that the
relationship between the two variables is positive, effective and substantial. Whereas,
Total Quality Management has positively affected several factors of organizational
performance, including increasing the efficiency and effectiveness of the service
provided by using available resources and at the lowest costs, and the study also
showed that Total quality management has an effect on increasing employees
’responsibility for their performance, and on the continuity of perfect performance, in
addition to patients' satisfaction with the level of health services provided to them and
increasing their loyalty to the organization
